Sales & E-commerce - Internship (WFH)

About the internship:Selected intern's day-to-day responsibilities include:

1. Convert Warm Leads: Reach out promptly via phone to users who have unlocked a product remedy or abandoned their cart. You will engage users while their intent is high to maximize conversion opportunities.

2. Funnel Guidance: Guide the user smoothly through the final stages of the purchasing funnel. Your role is to actively remove friction points, resolve checkout issues, and transition them from a 'browser' to a 'buyer.'

3. Pre-Call Diagnostics: Review the user's self-diagnosed remedy results prior to making contact. By understanding their specific pain points, preferences, or symptoms beforehand, you ensure every conversation feels tailored and relevant.

4. Personalized Pitching: Deliver a highly personalized product pitch during the call. You will explicitly connect the features and benefits of the unlocked product to the exact solutions the user is actively seeking.

5. Product Education: Educate users on product, usage guidelines, and expected timelines for results. Providing this clear information builds high-value product authority and eliminates buying hesitation.

6. Consultative Selling: Practice empathetic and consultative selling by diagnosing before prescribing. You must deeply understand the user's specific concern based on their app activity and explain how the unlocked product directly addresses their needs.

7. Overcome Objections: Address customer doubts regarding product efficacy, pricing, shipping, or usage. You will use strategic communication to reframe the product's value, build trust, and successfully close the sale.

8. Pipeline Management: Maintain a clean, organized pipeline of follow-ups within the CRM. You will systematically track and re-engage users who need extra time, budget approval, or additional information to make a decision.

9. Meet Targets: Achieve monthly and weekly sales conversion targets. You will consistently monitor your personal performance metrics to ensure volume and quality standards are met.

10. Feedback Loop: Gather and share insights from customer conversations with the product and marketing teams. By reporting recurring user pain points, app friction, or pricing anxieties, you will directly help improve the end-to-end app journey.Who can apply:Only those candidates can apply who:are available for the work from home job/internshipcan start the work from home job/internship between 16th Sep'26 and 21st Oct'26are available for duration of 3 monthshave relevant skills and interestsStipend:INR₹ 10,001 - 25,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Flexible work hoursSkills required:E-commerce, Client Relationship Management (CRM), Sales Management, Sales Support, English Proficiency (Written), Sales, Effective Communication and Sales StrategyOther Requirements:• Experience: 1-2 years of experience in inside sales, e-commerce sales, tele-calling, or customer retention.• Communication Skills: Exceptional verbal and written communication skills with the ability to build quick rapport.• Persuasiveness: A strong ability to influence decisions and guide users from curiosity to a completed purchase.• Empathy: Active listening skills to understand the user's problem before pitching the product remedy.• Tech-Savvy: Comfortable using CRM tools, outbound calling software, and basic backend e-commerce platforms.About Company:Stratnova is a global software development, digital marketing, and talent acquisition company headquartered in Dubai with a growing presence in Gurgaon, India. We deliver future-ready solutions in cloud-powered software, mobile and web application development, AI/ML services, and end-to-end digital marketing. We also power a fast-growing astrology technology platform designed for the global market. Our clientele spans startups, mid-market scale-ups, and enterprise companies in regions including the UAE, the Middle East, North America, Europe, and APAC. At Stratnova, we don't just build solutions, we drive digital transformation. Additional information:

Stipend Structure:

Fixed pay: ₹ 10,000 - 20,000 /month

Incentive pay: ₹ 1 - 5,000 /month

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Convert Warm Leads: Reach out promptly via phone to users who have unlocked a product remedy or abandoned their cart. You will engage users while their intent is high to maximize conversion opportunities.

2. Funnel Guidance: Guide the user smoothly through the final stages of the purchasing funnel. Your role is to actively remove friction points, resolve checkout issues, and transition them from a 'browser' to a 'buyer.'

3. Pre-Call Diagnostics: Review the user's self-diagnosed remedy results prior to making contact. By understanding their specific pain points, preferences, or symptoms beforehand, you ensure every conversation feels tailored and relevant.

4. Personalized Pitching: Deliver a highly personalized product pitch during the call. You will explicitly connect the features and benefits of the unlocked product to the exact solutions the user is actively seeking.

5. Product Education: Educate users on product, usage guidelines, and expected timelines for results. Providing this clear information builds high-value product authority and eliminates buying hesitation.

6. Consultative Selling: Practice empathetic and consultative selling by diagnosing before prescribing. You must deeply understand the user's specific concern based on their app activity and explain how the unlocked product directly addresses their needs.

7. Overcome Objections: Address customer doubts regarding product efficacy, pricing, shipping, or usage. You will use strategic communication to reframe the product's value, build trust, and successfully close the sale.

8. Pipeline Management: Maintain a clean, organized pipeline of follow-ups within the CRM. You will systematically track and re-engage users who need extra time, budget approval, or additional information to make a decision.

9. Meet Targets: Achieve monthly and weekly sales conversion targets. You will consistently monitor your personal performance metrics to ensure volume and quality standards are met.

10. Feedback Loop: Gather and share insights from customer conversations with the product and marketing teams. By reporting recurring user pain points, app friction, or pricing anxieties, you will directly help improve the end-to-end app journey.