Operations Associate - Fresher

About the job:Key responsibilities:

A. Client Onboarding & Implementation

1. Manage the initial onboarding process for new clients.

2. Assist with gathering and preparing client data for software setup and configuration.

3. Assist clients with initial system setup and customization.

B. Training & Client Enablement

1. Conduct group and one-on-one training sessions via Google Meet.

2. Develop onboarding materials, including checklists and walkthroughs.

3. Ensure clients complete key onboarding milestones and understand core features.

C. Customer Success & Support Transition

1. Monitor client progress and proactively address challenges.

2. Ensure a smooth handover to the Technical Support Team post-onboarding.

3. Identify common onboarding pain points and suggest improvements.

D. Technical Support & Issue Resolution

1. Handle client queries via WhatsApp, email, and Google Meet.

2. Troubleshoot technical issues and escalate complex problems to the development team.

3. Track and improve response times and customer satisfaction.

Benefits:

1. Competitive salary and benefits package.

2. Comprehensive training and development programs.

3. A supportive and collaborative work environment.

4. Opportunities for career growth within the company.Who can apply:Only those candidates can apply who:Salary:₹ 2,50,000 - 3,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Informal dress code, Health InsuranceSkills required:MS-Excel and English Proficiency (Spoken)Other Requirements:1. Strong verbal and written communication skills in English.2. Patience and a customer-centric attitude.3. Basic IT skills, including proficiency in MS Office and familiarity with popular meeting tools and CRM systems.4. Ability to travel for client support when necessary.5. Previous experience in customer support or a related field is a plus.About Company:We are a dynamic B2B SaaS startup disrupting the travel industry with innovative management solutions. Sembark has developed a game-changing SaaS platform for tour operators and destination management companies (DMCs), providing cutting-edge tools to streamline internal tasks, optimize tour operations, and enhance customer experiences. Our innovative tools reduce turnaround time by 80%, boost operational productivity by 40%, and ensure 90% on-time payments. We are a bootstrapped, profitable startup based in Jaipur, India, founded by serial entrepreneurs from IIT Kanpur and NIT Kurukshetra. Visit our website to learn more about us.

Responsibilities

Key responsibilities:

A. Client Onboarding & Implementation

1. Manage the initial onboarding process for new clients.

2. Assist with gathering and preparing client data for software setup and configuration.

3. Assist clients with initial system setup and customization.

B. Training & Client Enablement

1. Conduct group and one-on-one training sessions via Google Meet.

2. Develop onboarding materials, including checklists and walkthroughs.

3. Ensure clients complete key onboarding milestones and understand core features.

C. Customer Success & Support Transition

1. Monitor client progress and proactively address challenges.

2. Ensure a smooth handover to the Technical Support Team post-onboarding.

3. Identify common onboarding pain points and suggest improvements.

D. Technical Support & Issue Resolution

1. Handle client queries via WhatsApp, email, and Google Meet.

2. Troubleshoot technical issues and escalate complex problems to the development team.

3. Track and improve response times and customer satisfaction.

Benefits:

1. Competitive salary and benefits package.

2. Comprehensive training and development programs.

3. A supportive and collaborative work environment.

4. Opportunities for career growth within the company.