CRM Executive

Company: Mahalaxmi Group

Location: Zen Pimpri, PCMC

Industry: Real Estate

About Us

Mahalaxmi Group is a dynamic real estate organization committed to delivering high-quality housing solutions with a focus on customer satisfaction. We aim to create exceptional experiences for our clients while maintaining professionalism, transparency, and efficiency in all our processes.

Position Overview

We are looking for a CRM Executive to manage and nurture client relationships after the booking stage. The ideal candidate will have 5+ years of experience in CRM or post-sales operations in real estate. This role involves coordinating payments, agreements, and documentation, while maintaining accurate client records in the CRM to ensure a smooth and satisfactory post-booking experience.

Key Responsibilities

Manage end-to-end customer relationship management processes.Handle customer queries, complaints, and escalations effectively.Ensure excellent customer experience throughout the sales and post-sales cycle.Coordinate with sales, legal, finance, and operations teams for smooth customer service.Maintain and update customer databases and CRM systems.Monitor customer feedback and implement service improvement initiatives.Track customer interactions and prepare CRM reports and MIS.Ensure timely documentation and follow-up with clients.Build strong long-term relationships with customers and channel partners.Support collection follow-ups and possession coordination when required.Required Skills & Qualifications

Bachelors degree in Business Administration, Marketing, or related field.5+ years of experience in CRM, customer service, or client relationship management, preferably in real estate.Strong communication and interpersonal skills.Excellent problem-solving and conflict-resolution abilities.Proficiency in CRM software and Microsoft Office.Ability to manage multiple customer interactions efficiently.Strong coordination and organizational skills.Preferred Candidate

Experience in real estate CRM and post-sales processes.Customer-centric approach with professional attitude.Ability to work under pressure and meet deadlines.Strong follow-up and relationship management skills.Compensation: 60,[hidden],000.00 per month

Benefits:

Provident FundWork Location: In person .