Customer Success Associate (Nagpur)

Customer Success Associate US Accounts | GACS | Remote (India)

We're growing the India team at GACS and we're on the lookout for someone who genuinely loves being on the phone, building real relationships with business owners in the US, and nerds out (at least a little) over marketing performance. If that sounds like you, keep reading.

*IMPORTANT: FOR YOUR APPLICATION TO BE CONSIDERED PLEASE FILL OUT THE FORM: [hidden]

What you'll actually be doing

• Jump on live calls with US customers onboarding sessions, health checks, performance reviews. You're their go-to person.
• Turn marketing numbers into plain English leads, clicks, conversions, ROI. No jargon walls allowed.
• Handle churn risks and sticky situations with calm, confidence, and a solution mindset.
• Collaborate with CS, Ad Ops, and Analytics teams because great outcomes are a team sport.
• Build lasting relationships where clients actually look forward to your calls.

You'll fit right in if you.

• Speak English with confidence and clarity especially on voice calls with US business owners.
• Bring 3+ years in Customer Success, Account Management, or voice-based international roles.
• Are totally comfortable working US EST hours (7:30 PM 3:30 AM IST). Night owls, this one's for you.
• Take ownership naturally you don't wait to be told, you just make things happen.
• Genuinely care about the people you work with empathy isn't a buzzword for you, it's just how you operate.

Please read before applying

This is NOT a customer support role, and we're not looking for someone coming from a customer support background. If that's where you're coming from, this one isn't the right fit. Applications from customer support profiles will not be moved forward.

Job details

Location: Remote (India)

Shift: US EST (7:30 PM 3:30 AM IST)

Type: Full time

Compensation: Up to 15 LPA (depending on experience)

Got questions Slide into our DMs.

WeAreHiring #CustomerS .