Customer Service Manager - Full Time - Freshers

We are looking for a Customer Service Officer to join our team in Kolkata. This is a full-time position ideal for freshers who are looking to start their careers in customer service. If you are friendly, patient, and have a desire to help others, this role is a great fit for you.Key Responsibilities:- Assist Customers: Provide support to customers by answering their queries through phone, email, or chat. You will be the first point of contact, helping clients with their needs.- Problem Solving: Address customer issues and complaints effectively, working to resolve problems quickly and ensuring customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and transactions. This helps improve service quality and provides useful information for future reference.- Collaborate with Teams: Work closely with other departments to ensure that customer needs are met and that any issues are escalated correctly.- Feedback Collection: Gather customer feedback and suggestions to help improve products and services. Your insights are valuable for enhancing the customer experience.Required Skills and Expectations:- Strong communication skills: You should be able to speak clearly and write well to communicate effectively with customers.- Patience and empathy: Being understanding and kind when dealing with customer issues is essential.- Basic computer skills: Familiarity with using computers and handling basic software is important for record-keeping and communication.- Team player: Ability to work well within a team and support colleagues when needed.- Time management: You should be able to manage your time efficiently to handle multiple customer inquiries promptly. If you are eager to learn and grow in a customer-focused environment, we encourage you to apply!ExperienceFresherNo. of Openings3Education12th PassRoleCustomer Service OfficerIndustry TypeBankingGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationKolkata