Customer Care Executive

About the job:We're looking for a 'Customer Care Executive' who can be the first point of contact for AMINU customers and help them have a smooth, informed, and thoughtful experience with the brand.

Key responsibilities:

1. Speak with customers over calls and help them with skincare and AMINU products.

2. Handle customer queries through WhatsApp/chat, email, and calls.

3. Understand customer concerns and recommend appropriate solutions.

4. Provide accurate information about AMINU products, ingredients, and usage.

5. Manage and resolve customer complaints and escalations.

6. Take ownership of customer issues and provide end-to-end solutions.

7. Coordinate with internal teams when required to resolve customer concerns.

8. Identify recurring customer feedback and share insights with the team.

Location: Kandivali West, Mumbai | On-site

Work Days: Monday-Saturday

Timings: 10 AM-7 PM

Salary range: 3- 4 LPAWho can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,00,000 - 4,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Health InsuranceSkills required:Client Relationship Management (CRM), ORM and Customer SupportOther Requirements:What We're Looking For1. Excellent English communication skills, both written and verbal.2. Good understanding of skincare and genuine interest in learning more.3. Empathetic, patient, and comfortable speaking with different kinds of customers.4. Strong problem-solving and ownership mindset.5. Ability to learn quickly and grow with a fast-moving team.6. Comfortable working in a customer-facing role.About Company:Aminu Wellness is a new age efficacy-driven skincare brand founded by University of Chicago Booth Schools Business and IIT Kanpur alums. Established in 2019, it has all the excitement of an industry-disrupting early-stage start-up.

Aminu researches, develops, and markets products that improve skin by addressing the cause deep within the skin, through a careful balance of plant botanicals, essential vitamins, energizing minerals, and advanced technologies. The company endeavors to nurture a culture of diversity of thought and encourage innovation, creativity, and integrity in everything they do. It is headquartered in Mumbai, India.

Responsibilities

We're looking for a 'Customer Care Executive' who can be the first point of contact for AMINU customers and help them have a smooth, informed, and thoughtful experience with the brand.

Key responsibilities:

1. Speak with customers over calls and help them with skincare and AMINU products.

2. Handle customer queries through WhatsApp/chat, email, and calls.

3. Understand customer concerns and recommend appropriate solutions.

4. Provide accurate information about AMINU products, ingredients, and usage.

5. Manage and resolve customer complaints and escalations.

6. Take ownership of customer issues and provide end-to-end solutions.

7. Coordinate with internal teams when required to resolve customer concerns.

8. Identify recurring customer feedback and share insights with the team.

Location: Kandivali West, Mumbai | On-site

Work Days: Monday-Saturday

Timings: 10 AM-7 PM

Salary range: 3- 4 LPA