Senior Director of Program Management Office (PMO)

About the Role:

We are looking for an experienced Head of Program Management to lead and drive end-to-end program execution across Product and Engineering. The role will be responsible for establishing strong delivery governance, ensuring predictable software releases, driving cross-functional alignment, and continuously improving organizational delivery capabilities.

Familiarity with AI tools and their application in program management and software delivery is a plus.

Key Responsibilities:

Define and drive the product development and software delivery lifecycle across products.

Lead end-to-end planning, execution, governance, and delivery of software releases, ensuring quality, predictability, and timely execution.

Establish robust program governance, metrics, reporting, and communication mechanisms to provide clear and transparent visibility to stakeholders.

Drive continuous improvement of Product and Engineering processes to enhance delivery efficiency, quality, and predictability.

Monitor and improve team productivity, delivery performance, and execution effectiveness across Product and Engineering.

Lead and streamline customer upgrades, deployments, and installations, ensuring seamless execution and minimal operational disruption.

Ensure effective release documentation, release notes, handovers, demonstrations, and knowledge transfer across relevant stakeholders.

Manage milestones, dependencies, risks, and issues; facilitate cross-functional alignment, build consensus, and resolve conflicts to maintain delivery momentum.

Proactively identify and eliminate delivery bottlenecks, drive timely escalations and decisions, and effectively balance business priorities with technical constraints.

De-risk product launches and releases through proactive risk management, contingency planning, phased execution, and early mitigation strategies.

Identify Product and Engineering process gaps and drive sustainable corrective actions and improvements.

Partner closely with Product, Engineering, QA, Operations, and Customer-facing teams to ensure alignment, execution excellence, and successful business outcomes. .