IGLOBAL IMPACT ITES PVT. LTD is hiring Experienced Team Leader

IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).Job descriptionROLES AND RESPONSIBILITIES:Leading a team of Customer Services AssociatesDefine monthly target for Team and devise a strategy to achieve the goalsGuide the team to achieve the daily, weekly and monthly goalsProactive in identifying the opportunity areas in the program and work towards solutionConduct rigorous performance reviews with the advisors in the team, on the target managementIdentify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisorsListen to calls daily to keep a close track on the advisors call qualityStrong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performanceAct as a mentor for the team and lead by exampleActs as a subject matter expert by demonstrating and training team on consultative sales approachResponsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.Must be Fluent in English (verbal and written)Out- bound Sales, International sales experienced.Soft calling to Business and talking feedback for their web work that we have done before.Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.Responsible for handling customer complaints, and efficient daily operations.To explain the concept of company s services to clients.Keep track of developments and price changes that take place in the competitive products.Responsible for interacting for entire Sales Process.Responsible for accurate and timely issue of quotations.Responsible for completion of Order process smoothly.Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.Ability to work under pressure and meet deadlines.