Customer Support Executive

About the role: For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person, who will be able to - Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.Identify customer needs and help them provide a 360-degree experience.Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.Handle Escalations of all types and nature.Handle E-commerce channels.To perform all duties to a high standard of customer care in attitude, approach, and resolution. Pre-requisitesA chance to earn monthly as well as annual incentives.Proficiency in English and Hindi.Excellent knowledge of MS Office, Excel, and PowerPointFast learner with and passion for sales and an understanding of negotiation techniquesSelf-motivated with a results-driven approachGraduate degree