Walk-in || Restaurant Team Member

JOB DESCRIPTION:

Position Title: Team Member (Service / Kitchen / Parcel Crew)

Department: Operations (Front of House / Back of House)

Reports To: Shift In charge / Restaurant Captain / Shift Supervisor

Employment Type: Full-Time / Part-Time (Rotational Shifts)

Job Purpose

The Team Member plays a vital role in delivering an exceptional dining experience by maintaining fast, friendly, and efficient service. Depending on the assigned role (Service, Kitchen Prep, or Counter/Parcel), the Team Member ensures authentic food presentation, cleanliness, prompt order delivery, and high customer satisfaction during peak dining hours.

Key Duties & Responsibilities

1. Front of House & Customer Service (Service Crew)

Welcome guests warmly as they enter, guide them to available tables, and present menus.

Take orders accurately and suggest popular South Indian specialties (e.g., Ghee Roast, Filter Coffee, Combo Meals, Idli/Vada platters).

Serve food and beverages promptly while ensuring correct order presentation and temperature.

Clear tables quickly after guests finish, clean and sanitize table surfaces, and reset them for the next guests to maintain high table turnover.

Handle customer queries or requests politely and escalate any complaints to the Shift Incharge immediately.

2. Back of House & Food Preparation (Kitchen Crew)

Assist cooks and kitchen masters with daily cutting vegetables, preparing batter containers, filling chutney/sambar bowls.

Portion and plate side dishes, chutneys, sambar, and traditional accompaniments accurately following brand standards.

Maintain strict cleanliness across kitchen counters, food preparation areas, and cooking equipment.

Support dishwashing operations, ensuring clean plates, cutlery, brassware, and cooking utensils are stocked continuously.

3. Counter, Takeaway & Delivery Operations (Parcel Crew)

Package dine-in leftovers or takeaway orders securely in leak-proof containers.

Double-check parcel contents against receipts to ensure no items (sambar, chutneys, podi, cutlery) are missed.

Hand over delivery orders to aggregators (Swiggy, Zomato, etc.) or takeaway customers efficiently.

Maintain clean, organized counter and display areas.

4. Safety, Hygiene & Store Standards

Maintain high standards of personal hygiene, including wearing clean uniforms, aprons, hairnets, and non-slip shoes.

Follow FSSAI food safety Guidelines, including proper handwashing and sanitization protocols.

Assist in daily opening and closing cleaning duties (sweeping, mopping floor areas, cleaning dining stations).

Qualifications & Skills

Education: Secondary school education (10th/12th grade), Diploma/Graduate.

Experience: Freshers are welcome. 6 months to 1 year of experience in a fast-paced restaurant, QSR, or South Indian eatery is preferred.