Website Operation Manager

Website Management • Manage and maintain the company’s e-commerce website and mobile interface. • Ensure the website is updated with the latest products, prices, offers, banners, and promotional campaigns. • Monitor website performance, uptime, speed, and functionality issues. • Coordinate with developers or IT vendors for bug fixes, updates, and new feature implementation. Product & Catalog Operations • Create, upload, and manage product listings for 2-wheeler accessories and riding gear products. • Ensure product descriptions, specifications, compatibility details, images, and SEO content are accurate. • Maintain category structure, filters, product tags, and search optimization. Inventory & Order Management • Coordinate with the Inventory and Purchase teams to ensure stock availability is accurately reflected on the website. • Monitor inventory synchronization between ERP, warehouse, and website. • Oversee order flow from website confirmation to dispatch and delivery. • Handle backorders, cancellations, returns, and replacement coordination. Customer Experience • Ensure a smooth online shopping experience for customers. • Monitor customer complaints related to website issues, payment failures, order tracking, and product information. • Work closely with the Customer Care team to resolve escalations quickly. Sales & Performance Monitoring • Track daily website sales, conversion rates, traffic, cart abandonment, and other e-commerce KPIs. • Prepare daily, weekly, and monthly operational reports. • Suggest improvements to increase online sales and operational efficiency. Marketing Coordination • Coordinate with the Marketing and Media teams for campaign launches, seasonal offers, and promotional activities. • Ensure landing pages, discount codes, and promotional banners are activated correctly. • Support SEO, Google Ads, Meta Ads, and marketplace campaign execution from an operations perspective. Payment & Logistics Coordination • Monitor payment gateway transactions and resolve payment reconciliation issues. • Coordinate with courier and logistics partners for shipment updates and delivery performance. • Ensure order tracking information is updated for customers.