Customer Service Executive - International Voice Process

We are seeking enthusiastic and customer-focused individuals to join our International Voice Process team as Customer Service Executives. In this role, you will be responsible for handling inbound and outbound calls from international customers, understanding their requirements, resolving queries, and providing excellent customer service and support. You will maintain a positive and professional approach while interacting with customers and ensure that all customer issues are resolved within defined timelines. Additionally, you will be expected to follow company processes, quality standards, and communication guidelines while maintaining accurate customer information and call records. Achieving assigned productivity, quality, and customer satisfaction targets will also be a key part of your responsibilities. To be successful in this role, you should possess excellent verbal and written English communication skills, good listening and interpersonal skills, and a strong customer service orientation. You should be comfortable working in rotational shifts and have basic computer knowledge along with typing skills. A background in International Voice Process, Customer Service, Customer Support, BPO, or Call Centre is preferred. If you are a graduate and are willing to work in a dynamic environment, we encourage you to apply for this exciting opportunity.