Customer Success & Onboarding & Migrations Specialist GermanSpeaking Expert

--- About Arenaflex Arenaflex is a forwardthinking, cloudnative booking and businessmanagement platform that empowers experiencebased businesses to thrive in a digital world. From yoga and pilates studios to gyms, dance schools, salons, spas, golf courses, and swim schools, our customers rely on Arenaflex for intuitive scheduling, secure payments, automated communications, and datadriven insights. Backed by a strong track record of rapid growth and a commitment to innovation, Arenaflex is expanding its footprint across Europe and looking for passionate professionals to help shape the next chapter of our journey. About the Role As Arenaflex accelerates its European expansion, were seeking a hybrid Customer Success & Onboarding & Migrations Specialist to serve our Germanspeaking clientele. This role is a blend of handson onboarding, meticulous data migration, and proactive customer success, all aimed at ensuring a frictionless transition to Arenaflex and fostering longterm growth. Youll be the trusted advisor who guides new customers from the first click to full platform adoption, while continuously identifying opportunities to expand their usage and revenue. Why This Role Matters Direct impact on customer satisfaction, retention, and revenue growth in the German market. Opportunity to shape the onboarding experience and influence product roadmap through customer feedback. Chance to work crossfunctionally with product, engineering, sales, and marketing teams in a fastpaced, remote environment. Role that blends technical problem solving with relationship building, ideal for professionals who thrive on variety. Key Responsibilities Onboarding & Data Migration Lead endtoend onboarding for new German customers, ensuring a smooth, personalized experience. Coordinate and execute accurate data migrations from legacy systems, including spreadsheets, CRMs, and other booking platforms. Deliver engaging, Germanlanguage training sessionsboth live and recordedto empower business owners and staff. Collaborate with technical support and engineering to troubleshoot and resolve onboarding or migration issues. Document best practices, create knowledgebase articles, and refine onboarding playbooks for continuous improvement. Customer Success & Expansion Maintain regular touchpoints with customers postonboarding to nurture relationships and gauge satisfaction. Identify upsell opportunities, such as premium features, addons, or expanded user seats, and lead the expansion conversation. Conduct product education sessions that highlight new features and best practices, driving higher adoption rates. Proactively monitor engagement metrics, flag churn risks, and implement retention strategies. Collect, analyze, and relay customer feedback to product and marketing teams, influencing roadmap decisions. Essential Qualifications Fluency in German and English (written and reputed company). Minimum of 2 years experience in customer onboarding, success, implementation, or data migration roles. Strong clientfacing communication skills and proven ability to build trust with smallbusiness owners. Experience managing multiple projects simultaneously, with a track record of meeting deadlines across time zones. Handson proficiency with spreadsheets (Excel or reputed company Sheets), CRMs, and data migration tools. Comfortable handling challenging conversations, objections, and conflict resolution. Selfmotivated, highly organized, and capable of working independently in a remote, distributed team. Preferred Qualifications Background in B2B SaaS, especially within the fitness, wellness, or classbased business sectors. Experience in sales, expansion, or upsell conversations, with a demonstrated ability to close deals. Knowledge of German business and data privacy regulations (e.g., GDPR) and best practices. Fluency in additional European languages (e.g., French, Spanish, Dutch) is a plus. Previous experience working in a highgrowth startup environment. Skills & Competencies Customercentric mindset with a passion for empowering clients to succeed. Analytical thinking and datadriven decision making. Excellent written and verbal communication in German and English. Strong organizational skills and meticulous attention to detail. Adaptability and resilience in a fastmoving, evolving product landscape. Team player who thrives in crossfunctional collaboration. Career Growth & Learning Opportunities At Arenaflex, we believe in nurturing talent and providing clear career pathways. As a Customer Success & Onboarding & Migrations Specialist, youll: Gain deep expertise in SaaS product adoption and customer lifecycle management. Develop technical skills in data migration, automation, and analytics. Build a robust professional network across product, engineering, sales, and marketing. Position yourself for future roles such as Customer Success Manager, Product Manager, or Expansion Lead. Participate in continuous learning .