Tech Support Engineer

Technical Support Engineer, Velocity

Responsibilities

Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.

Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues

Understand the technical application of the Velocity suite of products and services

Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences

Write it Down: identify and create documentation that Empower Others

What do you need?

3+ years of relevant experience in Customer Success

Have an understanding of web applications, REST APIs, DB Systems

Experience with JavaScript, Ruby, Perl, or Python programming

Prior knowledge of DBMS, SQL

Past experience of using tools like Postman, Kibanna,

Strong analytical and problem solving skills.

Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

Team player with solid communication and presentation skills

Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations