Team Lead

We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

Objectives of this Role

Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency

Identify and address customer needs with a goal of complete satisfaction

Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers

Meet customer service department sales targets, generating sales leads when opportunities arise

Skills and Qualifications

Successful experience in a corporate environment

Strong communication skills, including active listening and clear articulation

Ability to solve problems and alleviate conflicts or escalate tactifully

Ability to multitask, manage time, and prioritize

Able to work individually and as a team