ServiceNow Developer ITSM & ITOM (Discovery, CMDB, Service Mapping) (Delhi)

Greetings from Maneva!

Job Title - ServiceNow Developer ITSM & ITOM (Discovery, CMDB, Service Mapping)

Location - PAN India

Experience - 7 - 10 years

Notice - Immediate to 30 days

Requirements:

Role Summary

• We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping.
• The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure.
• The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations.

Key Responsibilities

• Design and develop ITSM modules (Incident, Problem, Change, Request, Service Catalog)
• Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
• Configure and maintain Discovery schedules, probes, sensors, and patterns
• Develop and maintain CMDB data model, relationships, and governance policies
• Implement Service Mapping (top-down and tag-based approaches)
• Integrate monitoring/event tools with ServiceNow (Event Management)
• Develop automation using Flow Designer and Integration Hub
• Customize workflows, UI policies, and business rules
• Perform data reconciliation and CMDB health improvements
• Support testing, upgrades, and production issues
• Collaborate with architects, stakeholders, and infrastructure teams

Required Skills & Qualifications

• Strong experience in ITSM development
• Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping)
• Strong understanding of CMDB data model and CSDM framework
• Experience in configuring probes, sensors, and discovery patterns
• Proficiency in JavaScript, Glide APIs, Flow Designer
• Experience with REST/SOAP integrations and MID Server
• Knowledge of ITIL processes and service lifecycle

Preferred Skills

• Experience with Event Management and AIOps
• Exposure to cloud discovery (AWS, Azure, GCP)
• Knowledge of Performance Analytics and dashboards
• DevOps and CI/CD integration experience
• Understanding of infrastructure monitoring tools (Dynatrace, SolarWinds, etc.)

Certifications

• ServiceNow Certified System Administrator (CSA) Mandatory
• Certified Implementation Specialist ITSM Preferred
• Certified Implementation Specialist ITOM Mandatory
• ServiceNow Certified Application Developer (CAD) Valuable to have

Prerequisites

• Bachelors degree in Computer Science / IT or related field
• 58 years of ServiceNow development experience
• Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience
• Strong understanding of enterprise IT infrastructure
• Experience working in Agile environments.

Soft Skills

• Strong analytical and skills
• Excellent communication and stakeholder management
• Ability to work in cross-functional teams
• Proactive and solution-oriented mindset.

If you are excited to grab this opportunity, please apply directly or share your CV at hidden_email and hidden_email .