Customer Success Executive - Fresher

About the job:Key Responsibilities:

1. Act as the primary coordination point between clients, vendors, and internal teams.

2. Coordinate with clients and vendors to understand requirements and ensure timely execution.

3. Schedule and coordinate client meetings, review meetings, demos, and follow-up discussions.

4. Maintain regular communication with clients and provide updates on ongoing activities.

5. Handle post-app support and coordinate with the relevant technical/support team for issue resolution.

6. Follow up with internal teams and vendors to ensure client concerns are resolved within the required timelines.

7. Manage and execute the client onboarding process, ensuring all required activities are completed smoothly.

8. Collect, verify, maintain, and organize client-related documents and records.

9. Coordinate with clients for completion of required documentation, forms, agreements, and other onboarding formalities.Who can apply:Only those candidates can apply who:Salary:₹ 2,00,000 - 6,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:MS-Office, Time Management, Client Relationship Management (CRM), Coordination, Interpersonal skills and Effective CommunicationOther Requirements:1. Excellent communication and coordination skills.2. Strong follow-up and relationship management abilities.3. Good interpersonal and client-handling skills.4. Ability to coordinate with multiple stakeholders simultaneously.5. Good documentation and record-management skills.6. Strong organizational and time-management skills.7. Proficiency in MS Office / Google Workspace.8. Ability to understand client requirements and coordinate with technical/internal teams.9. Problem-solving attitude with a strong sense of ownership.10. Ability to work under deadlines and manage multiple priorities.11. Graduate in any discipline.12. 1–3 years of experience in Client Coordination, Client Success, Customer Support, Account Management, Operations, or similar roles.13. Candidates with experience in EdTech, School ERP, SaaS, IT services, or software-based products will be preferred.14. Should be comfortable communicating with clients, vendors, and internal teams through calls, emails, and meetings.About Company:Edunext Technologies has developed one of the most advanced and user-friendly School ERP Software for managing various school activities. This School ERP system provides a solution to all requirements of admission counselors in streamlining the complete admission process. With this school, ERP One can generate circulars and SMS instantly and have a multilingual option to make the communication effective for parents from different regions. Our School ERP system is capable of managing various information systems, including employee information systems and student information systems, through which the school can manage employee attendance as well as student attendance and all the other activities of the school. Edunext's School ERP Software has been awarded as Best School ERP in India by some of the most reputable organizations in India.

Responsibilities

Key Responsibilities:

1. Act as the primary coordination point between clients, vendors, and internal teams.

2. Coordinate with clients and vendors to understand requirements and ensure timely execution.

3. Schedule and coordinate client meetings, review meetings, demos, and follow-up discussions.

4. Maintain regular communication with clients and provide updates on ongoing activities.

5. Handle post-app support and coordinate with the relevant technical/support team for issue resolution.

6. Follow up with internal teams and vendors to ensure client concerns are resolved within the required timelines.

7. Manage and execute the client onboarding process, ensuring all required activities are completed smoothly.

8. Collect, verify, maintain, and organize client-related documents and records.

9. Coordinate with clients for completion of required documentation, forms, agreements, and other onboarding formalities.