Customer Service/Customer Support - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Make outbound calls to interested customers to understand their requirements, explain the programme and follow up on purchase enquiries.

2. Answer inbound calls about products, pricing, savings, the purchase process and order updates.

3. Help customers choose a suitable device and address questions that may be preventing them from completing their purchase.

4. Record call summaries, product preferences, customer concerns, follow-up dates and purchase status in the CRM or designated tracker.

5. Check device models, variants and stock availability with internal teams.

6. Track order and delivery progress, and coordinate internally to check whether urgent deliveries can be prioritised.

7. Keep customers informed and communicate only confirmed prices, availability and delivery timelines.

8. Highlight recurring customer concerns and reasons for unsuccessful conversions.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 9th Oct'26 and 13th Nov'26are available for duration of 3 monthshave relevant skills and interestsStipend:INR₹ 20,000 - 25,000 /monthDeadline:[hidden]:59:59Skills required:MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationAbout Company:SalarySe is a salary-powered fintech platform that is redefining the landscape of financial services in India for 10 crore salaried individuals earning $300 billion+ per year. We focus on lower to middle-class salaried employees, constituting ~60% of the salaried income pool in India, with a mission to enable seamless UPI credit rewards experience at best-on-street prices and convenience. SalarySe provides revolving credit on UPI by integrating with the payroll systems of companies and using a lien on salary for repayments as a lever to reduce credit risk. In the process, we innovatively leverage technology to solve the core problem of high collection and credit costs for banks. We partner with employers to provide financial products to their employees. Show interest and we will work with your employer to bring SalarySe to you.

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Make outbound calls to interested customers to understand their requirements, explain the programme and follow up on purchase enquiries.

2. Answer inbound calls about products, pricing, savings, the purchase process and order updates.

3. Help customers choose a suitable device and address questions that may be preventing them from completing their purchase.

4. Record call summaries, product preferences, customer concerns, follow-up dates and purchase status in the CRM or designated tracker.

5. Check device models, variants and stock availability with internal teams.

6. Track order and delivery progress, and coordinate internally to check whether urgent deliveries can be prioritised.

7. Keep customers informed and communicate only confirmed prices, availability and delivery timelines.

8. Highlight recurring customer concerns and reasons for unsuccessful conversions.