Dynamic Live Chat Customer Success Specialist USA Driving Excellence in

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About careerpulseAt careerpulse, we are more than a construction solutions provider we are a catalyst for innovation in the concrete industry. With a legacy of delivering highperformance concrete designs, we empower architects, contractors, and developers to build structures that stand the test of time. Our commitment to quality, sustainability, and customer satisfaction has positioned careerpulse as a trusted partner for projects ranging from residential developments to largescale infrastructure.

We believe that every interaction with a client is an opportunity to reinforce our brand promise. Thats why were expanding our customer engagement team with a

Live Chat Customer Success Specialistwho will serve as the frontline ambassador for careerpulses products and services. If you thrive in a fastpaced, techdriven environment and want to make a tangible impact on how customers experience our solutions, this role is for you.

Why careerpulse

Industry Leadership Join a company that sets standards in concrete design and construction.

Innovation at Scale Work with cuttingedge materials, digital tools, and datadriven insights.

Culture of Collaboration Crossfunctional teams that value transparency, creativity, and continuous improvement.

Growth Opportunities Clear career pathways from customer support to sales, product management, and beyond.

Community Impact Contribute to projects that shape communities and promote sustainable building practices.

Key Responsibilities

As a Live Chat Customer Success Specialist, you will be the first point of contact for our online visitors. Your role will blend customer service excellence with strategic sales support, ensuring that every chat session translates into a positive brand experience and a potential business opportunity.

Respond promptly to live chat inquiries, maintaining a response time ofunder 30 secondsduring peak hours.

Provide accurate, uptodate information on careerpulses product portfolio, pricing, and delivery timelines.Guide customers through the ordering process, from product selection to final checkout, ensuring a seamless experience.Resolve customer issues and complaints with empathy and professionalism, escalating complex cases to the appropriate internal teams.Maintain detailed, realtime records of all chat interactions in our CRM system, tagging conversations for future analysis.Collaborate with Sales, Technical Support, and Marketing to identify upsell and crosssell opportunities based on customer intent.Analyze chat traffic patterns, identify bottlenecks, and propose process improvements to enhance response quality and efficiency.Stay current on careerpulse product updates, industry trends, and competitor offerings to provide informed guidance.Adhere to all company policies, data privacy regulations, and compliance standards relevant to customer communications.Participate in regular training sessions and knowledgesharing workshops to continuously elevate your expertise.Essential Qualifications

U.S. residency and the ability to work within the United States (no remote work from outside the U.S. allowed).Minimum of2 yearsexperience in live chat support, customer service, or a related role.

Exceptional written communication skills, with a strong command of English grammar, tone, and style.Proven ability to handle multiple concurrent chat sessions while maintaining high quality of service.Strong problemsolving skills and the capacity to think on your feet.Comfortable using CRM systems, knowledge bases, and basic office software (Excel, Word, PowerPoint).Experience in the construction or building materials industry is a plus, but not required.High level of professionalism, integrity, and a customerfirst mindset.Preferred Qualifications

Experience with careerpulse or similar B2B construction solution platforms.Knowledge of concrete mix design, structural engineering, or related technical terminology.Familiarity with chat analytics tools and the ability to generate actionable insights.Previous sales or upselling experience, with a track record of meeting or exceeding targets.Multilingual capabilities (Spanish, French, or other languages) to serve a diverse client base.Certification in Customer Experience Management or related fields.Skills & Competencies

Success in this role requ .