Customer Service Associate - Fresher

About the job:Position: Customer Support Executive

Department: Customer Support

Location: Ahmedabad (Work from Office Only)

Shift: Night Shift (6:30 PM - 4:00 AM IST)

We are looking for motivated and customer-focused Customer Support Executives to join our team. The role involves handling customer queries, providing appropriate solutions, maintaining professional communication, and ensuring a positive customer experience.

Key Responsibilities

1. Handle customer queries through calls, emails, and other communication channels.

2. Understand customer concerns and provide appropriate solutions.

3. Maintain professional and effective communication with customers.

4. Follow up with customers to ensure timely resolution of their concerns.

5. Maintain accurate records of customer interactions and updates.

6. Coordinate with internal teams to resolve customer-related issues.

7. Follow company policies, procedures, and service standards.

8. Ensure a positive customer experience and maintain customer satisfaction.

Compensation and Benefits:

1. Good incentives.

2. Weekends off (Saturday and Sunday).

3. Employee of the Month.

4. Team of the Month.

5. Career growth opportunities.Who can apply:Only those candidates can apply who:Salary:₹ 2,50,000 - 3,50,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a week, Health InsuranceSkills required:Typing, Computer skills, Interpersonal skills and Effective CommunicationOther Requirements:1. Good English communication skills.2. Basic computer knowledge.3. Comfortable working night/US shifts.4. Good interpersonal and problem-solving skills.5. Customer-focused approach with a positive attitude.6. Freshers with good communication skills may apply.About Company:Yuvii Consultancy is a US-based software development, medical billing, and outsourcing firm. We offer IT solutions as well as IT-enabled services. Since our inception, we have been steadily expanding to meet the ever-increasing demands and expectations of our clientele. Our experience in providing industry-specific solutions and unique services has enabled us to provide our global clients with complete business solutions. We work with both small and large corporations to provide our services.

Responsibilities

Position: Customer Support Executive

Department: Customer Support

Location: Ahmedabad (Work from Office Only)

Shift: Night Shift (6:30 PM - 4:00 AM IST)

We are looking for motivated and customer-focused Customer Support Executives to join our team. The role involves handling customer queries, providing appropriate solutions, maintaining professional communication, and ensuring a positive customer experience.

Key Responsibilities

1. Handle customer queries through calls, emails, and other communication channels.

2. Understand customer concerns and provide appropriate solutions.

3. Maintain professional and effective communication with customers.

4. Follow up with customers to ensure timely resolution of their concerns.

5. Maintain accurate records of customer interactions and updates.

6. Coordinate with internal teams to resolve customer-related issues.

7. Follow company policies, procedures, and service standards.

8. Ensure a positive customer experience and maintain customer satisfaction.

Compensation and Benefits:

1. Good incentives.

2. Weekends off (Saturday and Sunday).

3. Employee of the Month.

4. Team of the Month.

5. Career growth opportunities.