Sr. Technical Support Executive (Jaipur)

Job Title: Technical Support Executive International Voice, Email & Chat Support

Job Type: Full-Time | Permanent

Job Description:

We are hiring Technical Support Executives for an International Voice, Email & Chat Support process. Candidates must have excellent communication skills and prior experience in handling international customers.

Eligibility:

• Minimum 1 year of experience in an International UK/US Voice Process (Mandatory)
• Fluent English communication (C1 Level) is mandatory
• Experience in Voice, Email & Chat Support
• Strong troubleshooting and customer service skills
• Ability to work in rotational shifts, including night shifts
• Immediate joiners preferred

Key Responsibilities:

• Provide technical support to international customers through voice, email, and chat.
• Diagnose and resolve customer issues efficiently.
• Maintain high customer satisfaction while meeting quality and productivity targets.
• Accurately document customer interactions and follow support procedures.
• Escalate complex technical issues when required.

Required Skills:

• Excellent verbal and written English communication (C1 Level)
• Strong technical troubleshooting abilities
• Customer-focused approach with problem-solving skills
• Basic computer proficiency and typing skills
• Ability to multitask in a fast-paced environment

Perks:

• Competitive Salary
• Performance Incentives
• Career Growth Opportunities
• Professional Work Environment
• Training & Development Programs

Experience Required: Minimum 1 Year (International UK/US Voice Process)

Language: Fluent English (C1 Level) Mandatory

Compensation: 476,[hidden],858.31 per year

Benefits:

• Work from home

Work Location: In person .