Service Advisor

Job highlights

• PF, ESI (ESIC)Job DescriptionKey ResponsibilitiesGreet customers and understand their vehicle service requirements and concerns.Prepare accurate job cards and clearly communicate the work required.Conduct vehicle inspections and identify additional service requirements.Provide customers with accurate estimates, timelines, and updates.Coordinate with technicians and the workshop team to ensure timely completion of jobs.Explain repairs, replacements, and maintenance work to customers in a clear manner.Conduct regular follow-ups with customers regarding vehicle status.Ensure customer approvals are obtained before carrying out additional work.Coordinate final vehicle inspection and ensure vehicles are delivered as promised.Explain completed work, billing, warranty, and maintenance requirements at the time of delivery.Handle customer complaints professionally and work towards quick resolution.Maintain accurate records of job cards, estimates, approvals, and customer interactions.Achieve ser

Key ResponsibilitiesGreet customers and understand their vehicle service requirements and concerns. Prepare accurate job cards and clearly communicate the work required. Conduct vehicle inspections and identify additional service requirements. Provide customers with accurate estimates, timelines, and updates. Coordinate with technicians and the workshop team to ensure timely completion of jobs. Explain repairs, replacements, and maintenance work to customers in a clear manner. Conduct regular follow-ups with customers regarding vehicle status. Ensure customer approvals are obtained before carrying out additional work. Coordinate final vehicle inspection and ensure vehicles are delivered as promised. Explain completed work, billing, warranty, and maintenance requirements at the time of delivery. Handle customer complaints professionally and work towards quick resolution. Maintain accurate records of job cards, estimates, approvals, and customer interactions. Achieve service centre targets related to customer satisfaction, labour sales, parts, and value-added services. Follow company and Royal Enfield service processes, SOPs, and safety standards.