Customer Service Associate

About the job:Key responsibilities:

1. Familiarize yourself with our product and service offerings to provide accurate information to customers.

2. Initiate recharge sales by contacting existing customers via phone and promoting the benefits of our recharge services.

3. Listen attentively to customers, understand their concerns, and provide appropriate solutions or escalate to the relevant department for further assistance.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Mumbai onlySalary:₹ 2,00,000 - 5,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Health InsuranceSkills required:English Proficiency (Spoken)About Company:Carnot Technologies, backed by industry giant Mahindra & Mahindra, is one of India's leading Agri-IoT firms. With a passionate team of 80+ innovators, we're building cutting-edge technology for the true heroes of our nation - our farmers. Our flagship product, the Krish-e Smart Kit (also known as the SIMHA Kit), is an IoT-powered solution designed for rental entrepreneurs - tractor owners who drive rural livelihoods by renting out their machines. With 55,000+ connected tractors and counting, we've created India's most trusted and widely adopted Agri-telematics platform.

Responsibilities

Key responsibilities:

1. Familiarize yourself with our product and service offerings to provide accurate information to customers.

2. Initiate recharge sales by contacting existing customers via phone and promoting the benefits of our recharge services.

3. Listen attentively to customers, understand their concerns, and provide appropriate solutions or escalate to the relevant department for further assistance.