Zonal Solution Manager| Mumbai

The Zonal Solution Manager- TASC will act as a key enabler for delivering tailored payment and collection solutions to Institutional Banking clients. This role will work closely with Relationship Managers (RMs), Branch Managers, Cluster Heads, Zonal Managers, and cross-functional teams such as Transaction Banking, Payments & Cards, and Technology. The individual will be responsible for designing, customizing, and overseeing the end-to-end implementation of digital cash management solutions including ERP/API integration for both existing and new-to-bank clients.

Responsibilities

Engage with RMs and client teams to understand receivables/payables needs. Support solution proposals, demos, and POCs. Recommend optimal payment/collection modes (NEFT, RTGS, UPI, etc.). Design ERP-integrated solutions via APIs, H2H, SFTP. Collaborate with Product/Tech teams for customization and prepare functional specs. Manage end-to-end implementation, testing, and go-live. Liaise across teams for timely delivery. Provide post-go-live support, resolve issues, gather feedback, and drive improvements. Train internal teams and track implementation status via dashboards.

Client Solutioning & Pre-Sales Support

Engage with RMs and client-facing teams to understand customer requirements around receivables and payables management.Assist in developing solution proposals, product demonstrations, and proof of concept (POC) tailored to client needs.Evaluate and recommend optimal modes of collections/payments (NEFT, RTGS, IMPS, UPI, NACH, Virtual Accounts, QR, Payment Gateways, etc.).Solution Design & Customization

Design integrated solutions compatible with client ERP/accounting/billing systems through APIs, Host-to-Host (H2H), SFTP, etc.Collaborate with the Transaction Banking team to tailor existing products or develop new capabilities.Prepare functional requirement specifications for new features or customizations.Project Management & Implementation

Drive the end-to-end onboarding and implementation of payment/collection solutions for customers.Liaise with the Technology, Operations, and Product teams to ensure seamless and timely delivery.Monitor implementation progress, conduct testing (UAT), and manage go-live activities.Internal Stakeholder Collaboration

Act as a key point of contact for RMs, Branch Managers, and senior field leadership for solutioning support.Train internal teams on solution capabilities and implementation timelines.Provide regular updates and dashboards on implementation pipeline and status.Post-Go-Live Support & Client Satisfaction

Ensure smooth transition of implemented solutions to business-as-usual (BAU) teams.Troubleshoot post-implementation issues and coordinate with relevant teams for resolution.Collect client feedback and identify areas for continuous improvement in solution delivery. Qualifications

Qualifications: Post Graduate in Technology/Engineering

Experience: 7 to 10 years .