Relationship Associate - Full Time (Female)

# Relationship AssociateCompany: Rainbow Group of CompaniesLocation: Thane, MaharashtraDepartment: Admissions / Front OfficeExperience: 1-3 Years preferredWorking Days: Monday to SaturdayWorking Hours: 9:00 AM to 6:00 PMReporting To: Chief Administrator / Branch Head### About the RoleWe are looking for a Relationship Associate who will be responsible for interacting with parents and prospective students, handling admission enquiries, conducting school/branch visits, and supporting the admissions team in achieving enrolment targets.The ideal candidate should have excellent communication and interpersonal skills, a pleasant personality, and a strong ability to build relationships with parents and prospective families.### Key Responsibilities* Handle inbound and outbound calls related to admission enquiries.* Respond to parents' queries regarding admissions, courses, fees, curriculum, facilities, and school policies.* Follow up with prospective parents through calls, WhatsApp, email, and other communication channels.* Schedule and coordinate school/branch visits and campus tours.* Welcome and assist parents and visitors during their school/branch visits.* Explain the school's curriculum, facilities, activities, admission process, and other relevant information.* Build and maintain strong relationships with prospective and existing parents.* Follow up with leads regularly and convert enquiries into admissions/enrolments.* Maintain accurate records of enquiries, follow-ups, visits, and admission status.* Update the admission tracker / CRM on a regular basis.* Coordinate with Branch Heads, teachers, and the admissions team to ensure a smooth admission process.* Assist parents with documentation and admission formalities.* Participate in open houses, admission drives, promotional activities, and school events.* Achieve individual and team admission and conversion targets.* Provide regular updates and reports to the reporting manager.* Support branch administration and other responsibilities as assigned.### Candidate Requirements* Bachelor's degree in any discipline.* 1-3 years of experience in admissions, counselling, sales, customer relationship management, front office, or a similar role.* Experience in schools, preschools, education, or the service industry will be an advantage.* Excellent verbal and written communication skills.* Good interpersonal and relationship-building skills.* Pleasant, confident, and professional personality.* Strong convincing, counselling, and negotiation abilities.* Good follow-up skills and target-oriented approach.* Comfortable interacting with parents and handling multiple enquiries.* Basic knowledge of MS Excel / Google Sheets / CRM systems.* Candidates residing in or around Thane will be preferred.### Key SkillsParent Relationship Management Admissions Counselling Lead Conversion Telecalling Follow-up Customer Service Sales Communication Skills CRM MS Excel Admission Coordination### Performance Indicators* Number of admission enquiries handled* Follow-up effectiveness* School/branch visits generated* Lead-to-admission conversion* Achievement of admission targets* Parent satisfaction and relationship management* Accuracy of CRM/admission tracker updates### What We Offer* Opportunity to work with a growing education organization.* Professional and supportive working environment.* Exposure to admissions, parent relationship management, and education operations.* Growth opportunities based on performance.Experience1 YearsNo. of Openings5EducationGraduateRoleRelationship AssociateIndustry TypeEducation / Teaching / Training / Colleges /Institutes / UniversitiesGenderFemaleJob CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationChestnut Plaza, opp. eden woods, Kokanipada, Thane West, Thane, Maharashtra 400610