Account Manager

About the job:We are looking for a high-energy, people-oriented Account Manager who can manage a portfolio of astrologer partners, understand their challenges, resolve their concerns, and continuously help them improve their performance on InstaAstro.

This role requires someone who is excellent at communication, strong at convincing people, commercially sharp, and persistent. You should be comfortable having difficult conversations, following up repeatedly, solving problems, and finding ways to motivate partners to perform better. You will act as the single point of contact for your assigned astrologers and take ownership of their overall relationship and growth on the platform.

Key Responsibilities:

1. Manage and build strong relationships with a portfolio of astrologers.

2. Act as the primary point of contact for astrologer partners and understand their concerns.

3. Resolve partner issues by coordinating with internal teams such as Operations, Product, Tech, Payments, and Support.

4. Regularly communicate with astrologers regarding their performance, opportunities, incentives, campaigns, and platform updates.

5. Identify underperforming astrologers and create action plans to improve their performance.

6. Help astrologers improve key business parameters such as earnings, online hours, user repeat rate, call/chat duration, paid-user conversion, user retention, and ratings and reviews.

7. Motivate astrologers to increase their availability and engagement on the platform.

8. Handle escalations and difficult partner conversations professionally.

9. Convince and negotiate with partners when implementing new policies, processes, or initiatives.

10. Build trust with astrologers while maintaining InstaAstro's business objectives.

11. Track partner performance and proactively identify risks such as declining activity, low earnings, or potential churn.

12. Conduct regular performance discussions with astrologers and provide actionable feedback.

13. Work closely with internal teams to ensure a smooth partner experience.

14. Maintain accurate records of partner conversations, issues, action items, and performance.

15. Contribute ideas and feedback from astrologers to improve InstaAstro's products and processes.

Key Performance Metrics:

1. Astrologer retention.

2. Astrologer monthly earnings growth.

3. Active astrologer percentage.

4. Online hours and availability.

5. Repeat-user percentage.

6. Paid-user repeat percentage.

7. Average consultation duration.

8. Partner satisfaction.

9. Reduction in partner escalations.

10. Number of astrologers successfully moved into higher-earning and higher-performance cohorts.

Why Join InstaAstro?

1. Work in a fast-growing consumer-tech and creator/partner ecosystem.

2. Gain direct exposure to partner growth, retention, and revenue management.

3. Work closely with a large network of astrologers and spiritual advisors.

4. Take ownership of a high-impact business portfolio.

5. Work in a fast-paced startup environment with significant scope for growth.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 4,50,000 - 5,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, Health InsuranceSkills required:Leadership, Team Management, Coordination and Interpersonal skillsOther Requirements:1. Excellent verbal and written communication skills.2. Strong convincing and negotiation skills.3. Genuine never-give-up attitude and persistence.4. Ability to handle rejection and difficult conversations without giving up.5. Strong relationship-building and people-management skills.6. Ability to handle difficult, emotional, or demanding partners calmly.7. Problem-solving mindset with a focus on finding solutions rather than explaining why something cannot be done.8. Commercial understanding and ability to think about partner performance and revenue.9. Comfort working with numbers, dashboards, and performance metrics.10. High ownership and accountability.11. Ability to work effectively in a fast-paced startup environment.12. Strong follow-up and execution skills.About Company:InstaAstro is a holistic wellness platform that integrates trusted Indian practices such as astrology, yoga, meditation, and mantra/chanting/pooja to address real-life challenges and deliver measurable mindfulness outcomes for customers during critical life stages (mega moments). Our platform offers users one-on-one astrology consultations along with daily activity tracks and content designed to assist with issues related to relationships, career, health, and personal growth. IA simplifies and innovates in the wellness sector with its unique remedy and action-based approach, effective across the mental health continuum.

Responsibilities

We are looking for a high-energy, people-oriented Account Manager who can manage a portfolio of astrologer partners, understand their challenges, resolve their concerns, and continuously help them improve their performance on InstaAstro.

This role requires someone who is excellent at communication, strong at convincing people, commercially sharp, and persistent. You should be comfortable having difficult conversations, following up repeatedly, solving problems, and finding ways to motivate partners to perform better. You will act as the single point of contact for your assigned astrologers and take ownership of their overall relationship and growth on the platform.

Key Responsibilities:

1. Manage and build strong relationships with a portfolio of astrologers.

2. Act as the primary point of contact for astrologer partners and understand their concerns.

3. Resolve partner issues by coordinating with internal teams such as Operations, Product, Tech, Payments, and Support.

4. Regularly communicate with astrologers regarding their performance, opportunities, incentives, campaigns, and platform updates.

5. Identify underperforming astrologers and create action plans to improve their performance.

6. Help astrologers improve key business parameters such as earnings, online hours, user repeat rate, call/chat duration, paid-user conversion, user retention, and ratings and reviews.

7. Motivate astrologers to increase their availability and engagement on the platform.

8. Handle escalations and difficult partner conversations professionally.

9. Convince and negotiate with partners when implementing new policies, processes, or initiatives.

10. Build trust with astrologers while maintaining InstaAstro's business objectives.

11. Track partner performance and proactively identify risks such as declining activity, low earnings, or potential churn.

12. Conduct regular performance discussions with astrologers and provide actionable feedback.

13. Work closely with internal teams to ensure a smooth partner experience.

14. Maintain accurate records of partner conversations, issues, action items, and performance.

15. Contribute ideas and feedback from astrologers to improve InstaAstro's products and processes.

Key Performance Metrics:

1. Astrologer retention.

2. Astrologer monthly earnings growth.

3. Active astrologer percentage.

4. Online hours and availability.

5. Repeat-user percentage.

6. Paid-user repeat percentage.

7. Average consultation duration.

8. Partner satisfaction.

9. Reduction in partner escalations.

10. Number of astrologers successfully moved into higher-earning and higher-performance cohorts.

Why Join InstaAstro?

1. Work in a fast-growing consumer-tech and creator/partner ecosystem.

2. Gain direct exposure to partner growth, retention, and revenue management.

3. Work closely with a large network of astrologers and spiritual advisors.

4. Take ownership of a high-impact business portfolio.

5. Work in a fast-paced startup environment with significant scope for growth.