Customer Service Associate - Fresher

About the job:We are looking for enthusiastic and customer-oriented freshers to join our team as Customer Service Associates. This is an excellent opportunity for candidates starting their careers to gain hands-on experience in e-commerce, customer interaction, and online sales support. The role involves assisting website visitors, handling WhatsApp inquiries, and guiding customers through the product selection and ordering process to ensure a smooth and satisfying shopping experience.

Key Responsibilities:

1. Assist website visitors in real-time and help them place orders

2. Respond to customer queries via WhatsApp, chat, and other online platforms

3. Understand customer needs and recommend suitable products

4. Provide accurate information on pricing, product details, and order processes

5. Ensure a smooth and positive customer experience throughout the journey

6. Coordinate with internal teams (marketing & operations) when required

7. Maintain records of customer interactions in CRM systems

8. Learn and stay updated about products and ongoing trends

What We Offer:

1. Opportunity to kick-start your career in a growing e-commerce company

2. Hands-on training and skill development

3. Friendly and supportive work environment

4. Career growth opportunities within the organization

5. Provident Fund benefitsWho can apply:Only those candidates can apply who:Salary:₹ 2,00,000 - 2,40,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:MS-Excel, English Proficiency (Spoken) and English Proficiency (Written)Other Requirements:Qualifications & Skills:1. Bachelor’s degree in any discipline (preferred)2. Freshers are encouraged to apply3. Good written and verbal communication skills4. Basic understanding of online shopping or e-commerce platforms5. Willingness to learn and adapt in a fast-paced environment6. Customer-first mindset with a positive attitude7. Basic knowledge of tools like WhatsApp, MS Office, or CRM (training will be provided)About Company:Whispering Homes is an online retail startup offering luxury goods in home decor. Founded by an IIT alumni, Whispering Homes plans to revolutionize the home decor industry with its range of hand-painted vases, lamps, dry grass and flowers, cushions, decorative objects, ginger jars, wall decors, and more.

Responsibilities

We are looking for enthusiastic and customer-oriented freshers to join our team as Customer Service Associates. This is an excellent opportunity for candidates starting their careers to gain hands-on experience in e-commerce, customer interaction, and online sales support. The role involves assisting website visitors, handling WhatsApp inquiries, and guiding customers through the product selection and ordering process to ensure a smooth and satisfying shopping experience.

Key Responsibilities:

1. Assist website visitors in real-time and help them place orders

2. Respond to customer queries via WhatsApp, chat, and other online platforms

3. Understand customer needs and recommend suitable products

4. Provide accurate information on pricing, product details, and order processes

5. Ensure a smooth and positive customer experience throughout the journey

6. Coordinate with internal teams (marketing & operations) when required

7. Maintain records of customer interactions in CRM systems

8. Learn and stay updated about products and ongoing trends

What We Offer:

1. Opportunity to kick-start your career in a growing e-commerce company

2. Hands-on training and skill development

3. Friendly and supportive work environment

4. Career growth opportunities within the organization

5. Provident Fund benefits