Solutions Architect

KEY RESPONSIBILITIES:1. Partner with Sales teams to support revenue growth by aligning Agora’s real-time engagement, conversationalAI, and Agent Studio solutions with customer business drivers, operational challenges, and strategic use cases.2. Collaborate with mid-market to enterprise customers and partners to understand technical requirements,architecture constraints, scalability goals, security considerations, and user experience expectations.3. Design, document, and propose scalable, secure, low-latency, and high-performance architectures leveragingAgora’s SDKs, APIs, Conversational AI stack, RTC infrastructure, and cloud-native services.4. Lead technical discovery sessions, architecture workshops, deep dives, proof-of-concepts (POCs), and livedemonstrations to validate solution fit and accelerate customer adoption.5. Provide expert-level technical guidance to solution engineers, developers, customers, and partners duringsolution design, implementation, deployment, optimization, troubleshooting, and production scaling phases.6. Utilize modern AI-assisted development and productivity tools such as Cursor, Codex, Claude Code, GitHubCopilot, and related AI engineering workflows to accelerate prototyping, integrations, troubleshooting, andsolution delivery.7. Work cross-functionally with Sales, Customer Success, Product Management, Engineering, Marketing, andSupport teams to drive revenue goals, improve customer experience, and influence product direction based onmarket feedback.8. Design and present highly customized solution demonstrations and architecture narratives tailored to customer-specific workflows, operational challenges, and industry use cases.9. Contribute to internal enablement assets including reference architectures, solution playbooks, integrationguides, demo frameworks, technical documentation, support manuals, and reusable use case templates.10. Stay current with emerging trends and innovations across Conversational AI, Voice AI, Generative AI, WebRTC,real-time engagement, cloud communications, and developer tooling to proactively advise customers andinternal teams.11. Act as a trusted technical advisor for customers by balancing business objectives, product capabilities,compliance considerations, scalability requirements, and long-term platform strategy.QUALIFICATIONS AND NECESSARY SKILLS-Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.-4 to 6 years of experience in Solutions Engineering, Pre-Sales, Technical Consulting, Developer Support, orSoftware Development.-Strong programming skills in at least one modern language such as JavaScript/TypeScript, Java, Swift, or Kotlin.-Experience with modern development frameworks such as React Native or Flutter.-Familiarity with enterprise tools including Salesforce, JIRA, Zendesk, and Confluence.-Hands-on expertise in Conversational AI, Voice AI, WebRTC, SIP/PSTN integrations, real-time streaming, LLM orchestration, ASR/TTS, MCP/function calling frameworks, and AI-driven engagement systems.-Solid understanding of SDK integrations, REST APIs, and mobile/web application architectures.-Strong communication and presentation skills with the ability to explain technical concepts to both technical and business audiences.-Strong analytical and problem-solving mindset with the ability to design innovative and scalable solutions.NICE TO HAVE SKILLS- Familiarity with telecom ecosystems including SIP, PSTN, and CPaaS platforms.-Understanding of security, compliance, and encryption standards for real-time communications and AI systems.-Experience with multi-region deployments, scalability, and low-latency optimization.-Contributions to developer communities, open-source projects, or technical content creation.