Assistant Manager - Customer Complaints and Technical Support

Assistant Manager 1. To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site. Provide Technical Guidance to customer & suggest repair techniques. 2. To analyse the complaints and provide solution to the customer with proper root cause analysis 3. Collect application & operation related data for understanding criticalities & possible problems. 4. To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints. 5. Gather application & operation related data and various salvaging techniques, used by our customers. 6. Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions. 7. To prepare case studies for presentation during training. 8. Any other assignment as directed by the superiors from time to time. Experience Level Mid Level