Senior Process Consultant ITIL Expert

Responsibilities

Participation in the ITIL processes Incident, Problem, Change and Order Management

Assisting in the developing business reports for higher management and clients.

Manage the complete processes in patch, release, and Capacity Management

Support for the central control operating processes, especially at the interfaces

Cooperation in quality assurance and building internal workflows

Assisting in the calculation of process performance for customer orders

Planning of data processing and consolidation of data sources

Requirements

Business graduate with 5+ relevant experience in business process engineering

Expertise in ITIL & ITSM concepts ITIL V3 Certification is a must

Extensive experience in the processes of Incident, Problem and Change Management

Sound knowledge of IT service operations

Experience in the areas of process design and control

Strong communication skills with good command over English

Good presentation skills and team skills

Please send your profile to hidden_email. .