Customer Support Executive (Voice/Non-Voice)

Assisting and coordinating with operations team

supporting administrative staff

conducting marketing research

documentation and reporting to the operations department

preparing reports on competitor product analysis

ensuring if everything is working in a perfect manner

using technology to keep the company updated behind the curtains

Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.

Responsible for rendering useful administrative support to other members of the customer care team.

Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.

Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.

Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.