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Workforce Management Analyst

GHRS TRAINING LLP Verified employer

Actively hiring · Posted today · JEV26106197BC5E84

Salary₹3,50,000 – ₹5,00,000 per year
Experience2–7 yrs
LocationBangalore, Chennai, Hyderabad, Karnataka, Tamil Nadu, Telangana
Work modeRemote · Full time
Openings1
IndustryBPO / Call Center

Job description

We are seeking a detail-oriented and analytical Workforce Management Analyst to join our team. The ideal candidate will be responsible for optimizing workforce efficiency and ensuring that staffing levels meet operational needs. This role involves analyzing data related to workforce performance, forecasting future staffing requirements, and developing scheduling strategies to minimize shrinkage and attrition. The Workforce Management Analyst will work closely with various departments to gather insights and implement effective workforce management solutions. Key responsibilities include monitoring real-time analytics (RTA) to adjust staffing levels as needed, conducting regular assessments of workforce performance metrics, and collaborating with management to develop strategies that enhance employee retention and productivity. The successful candidate will possess strong skills in Excel and data analysis, with a proven ability to forecast staffing needs accurately. Familiarity with workforce management tools and methodologies is essential. If you are passionate about optimizing workforce performance and have a knack for data-driven decision-making, we encourage you to apply for this exciting opportunity.

Key skills

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