Customer Service/Customer Support - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Serve as the primary contact for customers, handling queries through calls, emails, and chat while ensuring a professional and positive customer experience.

2. Coordinate with relevant teams to understand customer concerns, resolve issues, and ensure queries are addressed accurately and within the required timelines.

3. Track customer requests through to resolution, ensure timely follow-ups, and proactively identify customer needs to provide suitable support and solutions.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 9th Oct'26 and 13th Nov'26are available for duration of 3 monthshave relevant skills and interests* Freshers looking for jobs may also applyStipend:INR₹ 15,000 - 18,000 /monthDeadline:[hidden]:59:59Other perks:Job offerSkills required:English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationAbout Company:Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 300000 to 400000/year

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Serve as the primary contact for customers, handling queries through calls, emails, and chat while ensuring a professional and positive customer experience.

2. Coordinate with relevant teams to understand customer concerns, resolve issues, and ensure queries are addressed accurately and within the required timelines.

3. Track customer requests through to resolution, ensure timely follow-ups, and proactively identify customer needs to provide suitable support and solutions.