Fresher hiring for Help Desk Coordinator

The Help Desk Coordinator will play a crucial role in assisting our team and ensuring smooth operations at our office in Nagaon. This is a full-time position ideal for recent school graduates looking to start their career in a supportive environment.Key Responsibilities:- Respond to Customer Inquiries: Address questions and issues from customers in a timely manner, ensuring they receive accurate information and assistance.- Manage Support Tickets: Use a ticketing system to track and manage customer requests, prioritizing them based on urgency and ensuring they are resolved efficiently.- Provide Technical Support: Assist customers with basic technical issues, guiding them through solutions or escalating more complex problems to the appropriate team.- Document Solutions: Keep detailed records of customer interactions and documented solutions to help improve future responses and support processes.- Coordinate with Team Members: Collaborate with other team members to share knowledge and ensure that customer issues are resolved effectively.Required Skills and Expectations:- Communication Skills: Must have strong verbal and written communication abilities to assist customers clearly and professionally.- Problem-Solving Attitude: A proactive mindset to identify issues and find suitable solutions quickly will be crucial for success in this role.- Basic Technical Knowledge: Familiarity with common software and troubleshooting processes is helpful but not required; training will be provided.- Team Player: Ability to work well with others and contribute positively to team objectives.- Detail-Oriented: Attention to detail is essential for managing tickets and documentation accurately. This role is a great entry point for individuals looking to grow in customer support and technical assistance.Experience0 - 1 YearsNo. of Openings22Education12th PassRoleHelp Desk CoordinatorIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Age Limit18 - 26 Yrs.Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeBenefits includeJoining Bonus, Travel Allowance (TA), Health Insurance, ESI, AccommodationFace Interview Location4th Floor, Jupitara Place, GS Rd, ABC Point, Sree Nagar, Guwahati, Assam-781005.