Guest Relation Executive

Job description Job Summary: We are looking for a highly organized and service-oriented professional to manage client visit experiences and support facility operations in a dynamic IT environment. This role is ideal for candidates with a hospitality background who can bring a high level of professionalism, attention to detail, and customer-centric mindset to enhance client engagement and workplace experience. Key Responsibilities: Client Visit Experience: • Plan and execute end-to-end client visits, including agenda creation, logistics, and coordination with internal stakeholders (sales, delivery, leadership). • Ensure a seamless and premium experience for clients from arrival to departure. • Prepare and maintain client-ready meeting rooms, AV setups, and branded materials. • Coordinate with security, reception, and pantry teams to ensure smooth operations during visits. • Act as the primary point of contact for visiting clients, ensuring hospitality and professionalism at all times. Facility Coordination: • Collaborate with the facilities team to ensure the workplace is always client- readyclean, safe, and well-maintained. • Support space planning, seating arrangements, and meeting room management. • Coordinate with vendors for housekeeping, catering, and maintenance services. • Assist in organizing internal events, town halls, and leadership visits. Administrative & Reporting: • Maintain visit logs, feedback forms, and post-visit reports. • Track and manage inventory of hospitality supplies and welcome kits. • Support budgeting and procurement related to client visit and facility needs. Qualifications: • Bachelor’s degree in Hospitality Management, Business Administration, or related field. • 3–5 years of experience in hospitality, front office, or client servicing roles—preferably in IT, corporate, or facility management environments. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Proficiency in MS Office, Outlook, and facility management tools.