Support Associate - Fresher

About the job:About the job

Key Responsibilities:

1. Contact lenders, brokers, clients, and third parties via email and phone to obtain required documents or missing information.

2. Maintain professional communication and ensure timely responses.

3. Handle emails and calls simultaneously, switching between tasks without losing accuracy.

4. Keep track of multiple cases or requests at once.

5. Answer incoming calls from clients who want to make payments.

6. Process payments accurately in the system and follow security protocols.

7. Log into various lender portals.

8. Download required documents and upload completed or updated files.

9. Ensure documents are stored correctly and properly labeled.

10. Complete all assigned tasks within the agreed timelines.

11. Escalate delays when needed and keep supervisors informed.

12. Monitor inbox throughout the day.

13. Respond promptly to internal and external emails.

14. Categorize, flag, or organize emails for follow-up.

15. Complete all assigned tasks within the agreed timelines.

16. Escalate delays when needed and keep supervisors informed.Who can apply:Only those candidates can apply who:are from Gurgaon onlySalary:₹ 2,50,000 - 3,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facility, Health InsuranceSkills required:English Proficiency (Spoken) and English Proficiency (Written)Other Requirements:1. This role is strictly for candidates from non-technical and non-legal educational backgrounds, such as BCom, BA, BBA, BMS, BMM, BSc (non-IT), BDes, BFA, BHM, and other arts, commerce, management, hospitality, media, and social science degrees.2. Candidates with technical qualifications are not eligible, including BTech, BE, BSc IT, MCA, MTech, or any engineering/IT-related degrees.3. Candidates with legal qualifications are not eligible, including LLB, LLM, or any law-related degrees.4. This position is exclusively for non-technical and non-legal graduates.5. Candidates must have strong verbal and written communication skills in English.6. Candidates should be able to communicate effectively with UK teams via email and phone calls.About Company:PLS has offices in Manchester, Liverpool, and Central London. With around 200 employees, we are one of the leading conveyancing firms in the country by volume, and a significant amount of our work is in new build homes. We are experienced in all types of conveyancing, including the first homes scheme, shared ownership, and re-mortgage. In addition to this, we have a highly experienced secured lending team that can deal with commercial and residential property transactions, including development finance and Islamic finance.

Responsibilities

About the job

Key Responsibilities:

1. Contact lenders, brokers, clients, and third parties via email and phone to obtain required documents or missing information.

2. Maintain professional communication and ensure timely responses.

3. Handle emails and calls simultaneously, switching between tasks without losing accuracy.

4. Keep track of multiple cases or requests at once.

5. Answer incoming calls from clients who want to make payments.

6. Process payments accurately in the system and follow security protocols.

7. Log into various lender portals.

8. Download required documents and upload completed or updated files.

9. Ensure documents are stored correctly and properly labeled.

10. Complete all assigned tasks within the agreed timelines.

11. Escalate delays when needed and keep supervisors informed.

12. Monitor inbox throughout the day.

13. Respond promptly to internal and external emails.

14. Categorize, flag, or organize emails for follow-up.

15. Complete all assigned tasks within the agreed timelines.

16. Escalate delays when needed and keep supervisors informed.