Debt Recovery Agent Telecaller

Job highlights

• Annual Bonus, PFJob DescriptionJob Description – DRA TelecallerJob Title: DRA Telecaller / Debt Recovery TelecallerDepartment: Collections & RecoveryIndustry: Banking / NBFC / Financial ServicesEmployment Type: Full-TimeExperience: 6month –1 years in Telecalling / Collections / Recovery preferredQualification: 12th Pass / GraduateDRA Certification: Mandatory / Preferred as per processJob SummaryWe are looking for a confident and target-oriented DRA Telecaller to join our Collections & Recovery team. The candidate will be responsible for contacting customers regarding overdue EMIs/outstanding dues, understanding payment issues, obtaining payment commitments, and ensuring timely recovery while following company policies and applicable recovery guidelines.Key ResponsibilitiesMake outbound calls to customers regarding overdue EMIs and outstanding payments.Inform customers about their pending dues and available payment options.Follow up regularly on promised payments and payment commitments

Job Description – DRA Telecaller Job Title: DRA Telecaller / Debt Recovery Telecaller Department: Collections & Recovery Industry: Banking / NBFC / Financial Services Employment Type: Full-Time Experience: 6month –1 years in Telecalling / Collections / Recovery preferred Qualification: 12th Pass / Graduate DRA Certification: Mandatory / Preferred as per process Job Summary We are looking for a confident and target-oriented DRA Telecaller to join our Collections & Recovery team. The candidate will be responsible for contacting customers regarding overdue EMIs/outstanding dues, understanding payment issues, obtaining payment commitments, and ensuring timely recovery while following company policies and applicable recovery guidelines. Key Responsibilities Make outbound calls to customers regarding overdue EMIs and outstanding payments. Inform customers about their pending dues and available payment options. Follow up regularly on promised payments and payment commitments. Negotiate suitable repayment solutions within approved company policies. Handle customer objections, queries, and difficult conversations professionally. Maintain accurate call records, customer responses, payment commitments, and follow-up details in CRM. Achieve assigned daily, weekly, and monthly collection/recovery targets. Escalate disputed, sensitive, or difficult cases to the Team Leader/concerned department. Maintain professional, respectful, and ethical communication with customers. Strictly follow company processes, DRA guidelines, and applicable compliance requirements. Coordinate with internal teams for resolution of customer issues and recovery cases. Required Skills Excellent verbal communication and convincing skills. Strong negotiation and follow-up ability. Ability to handle pressure and rejection professionally. Customer-handling and conflict-resolution skills. Basic computer knowledge, including CRM/Excel. Target-oriented and self-motivated approach. Hindi and English communication required; regional language will be an advantage. Eligibility 12th Pass or Graduate. DRA Certification required/preferred depending on the process. Freshers with valid DRA certification may be considered. Prior experience in banking collections, loan recovery, telecalling, or NBFC processes is an advantage. Performance Parameters Collection/recovery achievement. Number and quality of successful customer contacts. Payment commitments and conversion. Follow-up efficiency. Call quality and compliance. Accurate CRM/data updating. Compensation Salary: ₹16,000 – ₹17,000 Inhand  (Can be modified according to experience, location, and company policy.) Location: Ellisbridge, Ahmedabad Time : 9am to 6pm Week off : 1 Rotational