Customer Support Executive

About Dairywala Dairywala is a milk collection app used by dairies and milk collection centres across India to record milk, calculate rates and send bills on WhatsApp. Dairywala is run by DairyStack Private Limited. Job: Customer Support Executive (Hindi), Work From Home • Salary: ₹22,000 – ₹30,000 per month, based on experience and interview performance • Full-time, Monday to Saturday, 9 AM – 6 PM • 3-month probation Responsibilities • Answer incoming calls and WhatsApp messages from dairy owners in Hindi, and solve the problem on the first call wherever possible • Help new users set up the app: add farmers, set the rate chart, record their first milk entry • Follow up on open issues, and call users whose plan is about to end • Tell customers about new app features • Record every call and its result in our system • Pass technical problems to our product team with full details • Attend training whenever the app changes Requirements • At least 1 year of customer support experience: handling customer calls, WhatsApp or chat for a company (telecalling or sales calling does not count) • Graduate (any stream) • Fluent Hindi (mandatory), and basic English to read the app and our sheets • Good typing on phone or computer, comfortable using apps • Your own Android phone, stable internet and a quiet place to work • Good listener, patient with people who are new to smartphones • Willingness to install our call-tracking app on your phone Good to have • Support experience with an app, software or online service • A village or dairy background How we hire A 60-second Hindi voice note → a short role-play call → a paid trial day