Non Voice Technical Support Executive (Chennai)

Roles and Responsibilities :

• Provide technical support to customers through email, chat, or other digital channels.

• Troubleshoot and resolve customer issues related to software products in a timely manner.

• Collaborate with internal teams to escalate complex issues and ensure prompt resolution.

• Maintain accurate records of customer interactions using CRM software.

Job Requirements :

• 1-5 years of experience in international non-voice technical support or similar role.

• Robust understanding of international chat process and procedures.

• Excellent communication skills for effective issue resolution via email/chat. .