Engagement Manager

About Digit88:

Digit88 is a boutique software product engineering company based out of Bengaluru since 2014. Over the years,

we have established and managed 12+ high-performance product engineering teams in the areas of

AI/Conversational AI/Tele-health/Healthcare systems/Logistics/E-commerce and more.

Since 2016, we have partnered with one of the world's foremost Conversational AI companies to set up their

dedicated product engineering team in India. Over the past 5+ years, we have been collaboratively engineering

highly scalable, high-performance, resilient platforms with teams in Seattle, Mountain View, UK, Israel and

Germany.

Founded in New York City with over 1,200+ employees spanning 6 continents and dozens of countries, our

partner is a transformational force in how brands and consumers communicate. With over 18,000 brands,

including HSBC, Disney, Verizon, and Home Depot using the platforms that we are developing, our partner is a

market leader in Conversational AI, competing with the likes of Google Dialog Flow, IBM Watson, Microsoft, and

more.

The Vision:

To be the most trusted technology partner to innovative software product companies worldwide.

Job Profile:

● The Engagement Manager is accountable for predictable customer delivery. This person connects

executive stakeholders, delivery teams and internal leadership, maintaining clarity on scope, plan,

dependencies and commercial commitments.

● The role combines customer leadership with disciplined program management in a fast-moving startup

environment.

● Establish the delivery plan, governance cadence, milestones, decision forums and escalation path.

● Own scope, change control, dependencies, RAID management and executive status communication.

● Coordinate with Solution Architecture, Customer Engineering, Product Engineering and Customer

Success.

● Maintain customer trust through clear expectations, early risk communication and accountable follow-

through.

● Track delivery economics, staffing needs and forecast changes with leadership.

● Drive readiness reviews and secure stakeholder alignment for testing, go-live and transition.

● Own delivery governance and customer alignment; Solution Architect owns technical design approval.

● Do not substitute schedule pressure for technical readiness or product approval.

● Partner with Customer Success on transition and adoption rather than extending implementation

indefinitely.

To be successful in this role, you should possess:

● Education: Bachelor's degree in Engineering, IT, Science, or other Technical qualification

● 7+ years in enterprise software implementation, technical program management or consulting delivery.

● Experience leading complex, cross-functional customer programs from kickoff through production

launch.

● Strong executive communication, facilitation, negotiation and conflict-resolution skills.

● Working knowledge of cloud software, integrations, testing and deployment lifecycles.

● Experience with AI platforms, CRM, Contact Center, CX transformation or regulated enterprise

customers.

● Commercial management experience covering SOWs, change requests, utilization and margin.

● Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification.

● Strong “hands-on” project management experience from inception to closure phases

● Experience in handling multiple small and mid-sized projects simultaneously as a lead/PM

● Experience in delivering one or more fixed-time, fixed-price or SLA based managed services

engagements

● Over 5 years of experience in a direct client-facing role (preferably in the US or UK) as part of a

consulting/ services organization

● Experience of working within complex, matrixed multi-location teams

● Experience creating, executing, and amending project plans for large, complex projects

● Direct people management responsibilities for 5 or more people (including track leads/ other leads) and

indirect responsibility/ span of 15 or more people as part of a cross-functional team comprising of

business analysts, Creative designers, developers, testers, and other support functions

● Ability to overlap with the APAC or US time zone.

Additional Project/Soft Skills:

● Should be able to work independently with India & US based team members.

● Strong verbal and written communication with an ability to articulate problems and solutions over the

phone and email.

● Strong sense of urgency, with a passion for accuracy and timeliness.

● Ability to work calmly in high-pressure situations and manage multiple projects/tasks.

● Ability to work independently and possess superior skills in issue resolution.

● Should have the passion to learn and implement, analyse and troubleshoot issues.

Benefits working @ Digit88:

● Comprehensive Insurance (Life, Health, Accident)

● Flexible Work Model

● Accelerated learning & non-linear growth

● Flat organization structure driven by ownership and accountability

● Work with global peers, including top engineers and professionals from companies like Apple, Amazon,

IBM Research, and Adobe

● Make a global impact with your work, leading innovations in Conversational AI, Tele-Medicine,

Healthcare, and more

● Collaborate with a founding team of serial entrepreneurs with multiple successful exits, offering

immense learning opportunities and challenges