Customer Care Executive

Process: E-Wallet Customer Support Channel: Voice & Non-Voice (Calls & Emails) Experience: Minimum 6 months of relevant experience preferred Languages: English & Hindi (Mandatory) Role Overview: We are looking for customer-focused professionals to handle E-Wallet-related queries through calls and emails, ensuring timely resolutions and a positive customer experience. Key ResponsibilitiesHandle customer queries through inbound/outbound calls and emails. Assist with refund queries and account cancellation requests. Provide account-related guidance and resolve customer concerns. Document customer interactions and follow process guidelines. Maintain service quality and customer satisfaction. Work across both Voice and Non-Voice channels as per business requirements. Eligibility CriteriaPrior customer support experience is mandatory. Candidates with 1–4 months of relevant experience may also be considered. Good communication skills in English and Hindi. Comfortable handling both calls and email support. Strong customer-handling, troubleshooting, and problem-solving skills. Flexible to work across channels as required. Important: Candidates must be comfortable with both Voice and Non-Voice processes and should not restrict themselves to a single channel.