Freshers & Experience || Full Time || Customer Support Engineer

As a Customer Support Engineer, you will be essential in helping customers resolve technical issues while providing top-notch service. Your role will involve working directly with clients to ensure their satisfaction and understanding of our products.Key Responsibilities:- Technical Support: Assist customers with product-related issues, guiding them through troubleshooting steps to resolve their concerns effectively.- Customer Interaction: Engage with clients via phone, email, or in-person to gather information about their technical needs and provide timely solutions.- Documentation: Maintain detailed records of customer interactions and technical issues in our support system to ensure accurate tracking and follow-up.- Feedback Collection: Gather customer feedback regarding our products and services, reporting insights to improve our offerings and service quality.- Collaboration: Work closely with the engineering and product teams to escalate complex issues and support product improvements.Required Skills and Expectations:A successful candidate will have a Bachelors degree in Engineering (). Candidates should be comfortable working in a team environment and exhibit strong problem-solving skills. Excellent communication skills are essential for effectively conveying technical information to customers. A customer-focused attitude is vital, along with the ability to handle stressful situations calmly. Candidates with 0 to 5 years of experience will be considered, making this an ideal opportunity for recent graduates as well as those with some work experience. Being detail-oriented and organized will help you manage customer queries efficiently.Experience0 - 5 YearsNo. of Openings4EducationGraduate (B.Tech/B.E : Electrical, Mechanical)RoleCustomer Support EngineerIndustry TypeAutomobile / Auto AncillariesGenderMaleJob CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationW-17, Block F-2, MIDC, Pimpri Colony, Pimpri-Chinchwad, Maharashtra 411018