Lead | Senior Site Reliability Engineer

Lead Cloud Reliability EngineerJob Responsibilities● Lead and manage the Cloud Reliability teams to provide strong Managed Services support to end-customers.● Isolate, troubleshoot and resolve issues reported by CMS clients in their cloud environment● Drive the communication with the customer providing details about the issue, current steps, next plan of action, ETA● Gather client's requirements related to use of specic cloud services and provide assistance in seing them up and resolving issues● Create SOPs and knowledge articles for use by the L1 teams to resolve common issues● Identify recurring issues, perform root cause analysis and propose/implement preventive actions● Follow change management procedure to identify, record and implement changes● Plan and deploy OS, security patches in Windows/Linux environment and upgrade k8s clusters● Identify the recurring manual activities and contribute to automation● Provide technical guidance and educate team members on development and operations. Monitor metrics and develop ways to improve.● System troubleshooting and problem-solving across plaorm and application domains. Ability to use a wide variety of open-source technologies and cloud services.● Build, maintain, and monitor conguration standards.● Ensuring critical system security through using best-in-class cloud security solutions.Qualifications● 4-7 years experience in Cloud Infrastructure and Operations domains and IT operational experience preferably in a global enterprise environment.● Specialize in one or two cloud deployment platforms: AWS, GCP● Hands on experience with AWS/GCP services (EKS, ECS, EC2, VPC, RDS, Lambda, GKE, Compute Engine)● Understanding of one or more programming languages (Python, JavaScript, Ruby, Java, .Net)● Logging and Monitoring tools (ELK, Stackdriver, CloudWatch)● Knowledge on Conguration Management tools such as Ansible, Terraform, Puppet, Chef● Experience working with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos)● Good analytical, communication, problem solving, and learning skills.● Knowledge on programming against cloud plaorms such as Google Cloud Platform and lean development methodologies.● Strong service aitude and a commitment to quality.● Willingness to work in shifts.Read less