Customer Success Specialist

Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.

Key responsibilities:

Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics

Increase product adoption and customer retention rate

What we look for:

2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success

Excellent presentation skills and writing skills

Ability to make a quick decision in a lean team

Strong communication skill is not expected as it is kept as a default checklist

Experience with a SaaS product would be preferred

Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)

Proactive in establishing deeper customer relationships

Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling

Familiar with the CRM tools preferred

What we provide in return:

Competitive salary

Opportunity to work in a fast-moving, high growth SaaS company

Company-paid Health insurance

A great learning experience with high paced growth opportunities

Hybrid and friendly work culture with always ready to help attitude colleagues