Junior Customer Support Executive

About Bydek

Bydek builds a powerful Channel Data Management (CDM) platform that helps enterprises manage, analyze, and gain visibility into large-scale partner and sales data. We focus on improving data accuracy, automation, and decision-making for modern businesses.

About the Role

We’re looking for a Junior Customer Support Executive to support our enterprise clients and ensure a smooth experience with the Bydek platform.This role is ideal for someone with B2B software support experience and strong written communication skills, especially over email.

What You’ll Do

Provide L1/L2 support via email, chat, and calls

Communicate with clients through clear, professional emails

Troubleshoot issues related to data workflows, dashboards, and platform functionality

Collaborate with Product, Engineering, and Data teams for issue resolution

Assist with customer onboarding and product adoption

Manage and track issues using ticketing systems (SLA-driven)

Document common issues, fixes, and workflows

Support data-related operations and partner workflows

Ensure high-quality customer experience and response standards

What We’re Looking For

2–4 years of experience in Customer Support / Technical Support (B2B software)

Strong email writing and client communication skills

Experience working with enterprise/B2B clients

Basic understanding of software platforms and data processes

Familiarity with ticketing tools

Working knowledge of Excel / data handling is a plus

Nice to Have

Experience in data operations

Exposure to channel sales, partner ecosystems, or CRM tools

Understanding of data validation and reporting workflows