Support Executive( Semi Voice)

Contact existing customers regarding upcoming insurance policy renewals. Handle renewal inquiries for Motor, Health, and Life Insurance policies. Explain policy renewal details, premium amounts, coverage, and available options. Follow up with customers to ensure timely policy renewals. Assist customers with renewal documentation and required information. Update customer details, renewal status, and follow-up records in the system. Respond to customer queries through calls and other communication channels. Coordinate with the internal team to resolve customer issues. Maintain professional communication and provide a positive customer experience.