Hiring Freshers || Senior Customer Executive

We are looking for a Senior Customer Executive to join our team in Bangalore. This position is suitable for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. The role is full-time and will be based in the office.Key Responsibilities:- Customer Interaction: Engage with customers either via phone, email, or chat to address their inquiries and provide support, ensuring a positive experience.- Issue Resolution: Identify customer issues promptly and work to resolve them efficiently, focusing on maintaining customer satisfaction.- Product Knowledge: Develop a strong understanding of our products and services to assist customers effectively and provide accurate information.- Feedback Collection: Gather customer feedback and report it to the relevant departments to help improve our services and meet customer needs.- Documentation: Maintain accurate records of customer interactions, including queries and resolutions, to ensure clear communication within the team.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, to interact effectively with customers.- Problem-solving skills are important, enabling the identification and resolution of customer issues.- A positive attitude and a customer-first mindset are crucial for achieving high levels of customer satisfaction.- Basic computer skills, including familiarity with customer relationship management (CRM) systems, are preferred.- A willingness to learn and adapt in a fast-paced work environment is important for personal and professional growth.Experience0 - 3 YearsNo. of Openings50Education12th PassRoleSenior Customer ExecutiveIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationKaddubeesnahalli near Marthahalli banglore