Senior Infrastructure Engineer

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

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Responsibilities:

Build and scale production infrastructure in AWS for the HappyFox platform and its products.

Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.

Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.

Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang

Implement consistent observability, deployment and IaC setups

Patch production systems to fix security/performance issues

Actively respond to escalations/incidents in the production environment from customers or the support team

Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.

Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.

Participate in infrastructure security audits

Requirements:

At least 5 years of experience in handling/building Production environments in AWS.

At least 2 years of programming experience in building API/backend services for customer-facing applications in production.

Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.

Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.

Proficient in containerised environments such as Docker, Docker Compose, Kubernetes

Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.

Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,

Experience in setting up and managing test/staging environments, and CI/CD pipelines.

Experience in IaC tools such as Terraform or AWS CDK

Passion for making systems reliable, maintainable, scalable and secure.

Excellent verbal and written communication skills to address, escalate and express technical ideas clearly

Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.