Technical Support Engineer

We are looking for enthusiastic and technically candidate to join our Technical Support team. The role involves providing L1 technical support, troubleshooting customer issues, and assisting in product implementation and maintenance under guidance.L1 EXPERIENCE COMPULSORYProvide L1 technical support via ticketing system, email, and remote sessions.Troubleshoot basic technical issues related to installation, configuration, and usage.Assist senior engineers in debugging, testing, and customer support activities.Follow defined support processes, documentation, and SOPs.Maintain proper case notes, troubleshooting steps, and resolutions.Ensure timely responses and adherence to SLA.Learn and develop technical expertise on enterprise IT and security products.Required Skills and QualificationsBachelor’s degree in IT, Computer Science, Engineering, or related field.Basic understanding of Windows, Linux, networking, and troubleshooting concepts.Good communication and problem-solving skills.Willingness to learn enterprise security and IT products.Ability to work in shifts and handle customer interactions professionally.Essentials- Communicate clearly and confidently so customers immediately understand what is happening.- Show empathy, stay professional, and treat every issue with respect.- Take full ownership of tickets instead of passing responsibility.- Manage time effectively by prioritizing issues based on impact and urgency.- Pay close attention to details to avoid repeat questions or mistakes.