Associate Business Analyst – Client Implementation & QA

About the Role

We are looking for an Associate Business Analyst to work closely with clients and internal delivery teams across software implementation and client projects.

This is a client-facing role focused primarily on client management, operational onboarding, requirement gathering, business analysis and delivery coordination, with responsibility for ensuring product quality from a business and user perspective.

Core Responsibilities

Participate in client meetings and build effective client relationships.

Understand client business processes, workflows, needs and requirements.

Gather, clarify and document business requirements.

Convert requirements into user stories, tasks and acceptance criteria for internal teams.

Coordinate with developers, QA and other stakeholders to ensure requirements are clearly understood and delivered.

Coordinate the operational aspects of client onboarding and implementation.

Track action items, dependencies, issues and implementation progress.

Keep clients informed about progress, requirements and open issues.

Support UAT and coordinate client feedback through to resolution.

Maintain clear documentation of requirements, decisions and implementation activities.

Ensure that client requirements are translated into a solution that works from the user's perspective.

Must-Have

Strong communication and client-facing skills. The ability to confidently participate in client conversations is essential.

Good analytical and problem-solving ability.

Ability to understand business processes and translate them into clear requirements.

Good understanding of software products and software development processes.

Good documentation and coordination skills.

Ability to work comfortably with both clients and technical teams.

Practical or academic exposure to software projects, through work experience, internships, academic projects or hands-on project work.

For candidates without a technical background, an MBA in IT, Technology Management or a related discipline, or equivalent exposure to software projects, would be relevant.

Freshers who demonstrate strong communication, logical thinking, software understanding and the ability to learn quickly will be considered.

In Simple Terms, the role broadly is:

Talk to the client → Understand the requirement → Convert it into actionable work → Coordinate with the team → Validate the solution → Support UAT → Ensure a smooth go-live.

What Success Looks Like

Clients feel heard, understood and well supported throughout the implementation.

Requirements are captured clearly and translated into actionable user stories and tasks.

Internal teams have the context they need to deliver the right solution.

Onboarding activities, dependencies and client actions are well coordinated and followed through.

Issues and requirement gaps are identified early rather than reaching the client at the final stage.

UAT is organised effectively, with client feedback clearly captured and taken to closure.

The delivered solution meets the agreed business requirements and expected user experience.

Client implementations move to go-live with minimal avoidable confusion, rework or unresolved issues.

Over time, the person is able to independently handle multiple client discussions, requirements and implementation coordinations.

What We Offer:

Fully remote — work from anywhere in India, provided you can collaborate during shift hours and meet our data security standards

A team that genuinely cares — about the work, about clients and about each other

Real ownership that grows — you start with a focused scope and earn broader autonomy as you prove yourself

22 annual leaves. Alternate Saturdays and Sundays off

Hiring Process

Round 1: Practical Assessment - Around 2 hours, Video Meet.

Scenario-based, live activities

Case studies based on client requirements, software implementation and problem-solving

Assess ability to understand requirements, structure thoughts, communicate clearly and convert requirements into actionable tasks

Round 2: Role & Culture Discussion - Around 2 hours, Video Meet.

Deeper discussion on the role and candidate's approach to client-facing situations

Communication style, ownership and problem-solving approach

Cultural fitment

Compensation, availability and other logistics alignment

Feedback within 5–7 working days at every stage.

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